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Cancellation Policy
Cancellation before
shipment:
If the order or the
item(s) that you want to cancel has not been shipped yet, you can write to our
customer support team on sales@didashiva.com or call us on +917038562326.
In such cases, the
order will be canceled, and the money will be refunded to you within 24-48
business hours after the cancellation request is duly processed by us.
How will I get
refunded for the canceled orders and how long will this process take?
In case of
cancellation before shipment, we process the refund within 24-48 business hours
after receiving the cancellation request.
In case of
cancellation once the shipment has already been dispatched or if it is being
returned, we process the refund once the products have been received and
verified at our warehouse.
- For payments done
through credit/debit cards or net banking, the refund will be
processed to the same account from which the payment was made within 24-48
business hours of us receiving the products back. It may take 2-3
additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund
amount against the billing details shared by you. This process will be
completed within 24-48 business hours of us receiving the products back
and your bank details on email. It will take an additional 2-3 business
days for the amount to reflect in your account.
- In addition, we also provide
the hassle-free option of refund through Didashiva coupons, which can be
used during future purchases.
What if I used
discount vouchers or loyalty points during the time of payment and I have to
cancel my order?
Returns, Replacements,
and Refunds
Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.] We also accept partial returns wherein you can raise a return request for one or all products in your order. If a return is accepted, Didashiva will replace or refund the invoiced rupee value for, the damaged / defective/expired/wrong product. In either case, the amount of the additional charges paid by the customer to receive the product will be reimbursed to the customer in the form of a refund coupon, that can be applied to the customer’s next order with Didashiva, subject to the customer providing a copy of the customs receipt.
- Step 1: Contact our Customer
Support team via email (sales@didashiva.com) within 2 business days of
receiving the order.
- Step 2: Provide us with your
order ID details and your request to return/replace/refund your order.
Kindly email an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
International
Orders:
Products can only
be eligible for returns if the products received by the customer are deemed to
have been received in a damaged / defective state or are expired or an
incorrect product has been delivered. Such products can only be returned in
their original packaging, in an unused and sealed condition. [Opened or used
products will not be accepted as returns.]
If a return is accepted, Didashiva will replace or refund the invoiced rupee value for, the damaged / defective/expired/wrong product. In either case, the amount of the additional custom paid by the customer to receive the product will be reimbursed to the customer in the form of a refund coupon, that can be applied to the customer’s next order with Didashiva, subject to the customer providing a copy of the customs receipt.
- Step 1: Contact our Customer Support team via email (sales@didashiva.com) within 2 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact
Note: If it is a
case of replacement, it is subject to the availability of stock. In cases when
a replacement may not be available, we will refund you the full amount. Kindly
refer to the next question for exclusions to refunds.
Which are the items
that cannot be returned/exchanged?
Returns will not be
accepted under the following conditions:
- Product is damaged due to
misuse/overuse
- Returned without original
packaging including, price tags, labels, original packing, freebies and
other accessories or if original packaging is damaged
- The serial Number is
tampered with.
- Defective products that are
not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If the request is initiated
after 2 business days of order delivery
- Free product provided by the
brand
Categories not
eligible for Return:
- Customized Products (eg:
lipsticks, compacts, mascaras, etc) cannot be returned since they are
available during select promotions and ordered on demand
- Personal care appliances
cannot be returned due to hygiene issues
Please note: For
certain marketing campaigns or mega sale periods, special
return/exchange/refund rules may apply. Information regarding this is visible
on the promotion banner. For any clarification, please feel free to contact our
customer care.
I have received a
damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go
through rigorous quality check processes before they leave our warehouse.
However, in the rare case that your product is damaged during shipment or
transit, you can request a replacement or cancellation and refund.
If you have
received an item in a damaged/defective condition or have been sent a wrong
product, you can follow a few simple steps to initiate your return/refund
within 2 days of receiving the order:
- Step 1: Contact our Customer
Support team via email (sales@didashiva.com) within 2 business days of
receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
Note: If it is a
case of replacement, it is subject to the availability of stock. In case that a
replacement may not be available, we will refund you the full amount.
Do I have to return
the free gift when I return a product?
Yes. The free gift
is included as a part of the item order and needs to be returned along with the
originally delivered product.
Can I return part
of my order?
Yes. A return can
be created at item level and if you have ordered multiple items, you can
initiate a return/replacement/refund for any individual item. However, any
product being returned needs to be returned in full including all components as
well as any complimentary gifts or products which came along with it.
How will I get
refunded for the returned orders and how long will this process take?
In case of a
return/replacement/refund, we process the refund once the products have been
received and verified at our warehouse.
- For payments done
through credit/debit cards or net banking, the refund will be
processed to the same account from which the payment was made within 24-48
business hours of us receiving the products back. It may take 2-3
additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
- In addition, we also provide the hassle-free option of refund through DIDASHIVA coupons, which can be used during future purchases.